Total IT Global team’s professionalism and dedication is truly amazing. Here I want to appreciate and highlight the amazing work done by the team in the Deskside support (DSS) services. The endless hours and ability to go the extra mile have resulted in superior performance. While the pending tickets are down to 60 from 176, client escalations have come down drastically, and the numbers have been consistent for the last 4 weeks, displaying the agility and sustainability. Good work, team!