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SUCCESS STORY
SMART KIOSK

Scope

Smart Kiosk

Hardware

1 x Smart Kiosk (8 bins)
and 1 all-in-PC

Location

USA
About the Client
Leading, cloud-based provider of integrated human capital
& business solutions.

Challenges

•    Heavy investment in storage, security and management of IT devices, increased costs.

•    Round-the-clock availability was a challenge.

•    Untracked electronic supplies, leading to lost or unaccounted for SKUs and caused gaps in inventory management.

•    Growing demand for flexibility and social distancing norms increased complexities.

•    Manual intervention increased TAT for replacement of IT devices.

Solution Offered

•    A smart kiosk that securely stores IT devices and
      peripherals and dispenses them on demand.

•    24x7 accessibility for employees.

•    Machine management through a portal and seamless
      integration with leading ITSM tools like ServiceNow.

•    Automated workflows enabled self-service through
      smart kiosk.

Kiosk AdobeStock scaled

Visible Results

•    Assured secure storage and management on-site, while Total IT Global’s 100+ warehouses acted as feeders,
      eliminating the need for upfront investment in warehousing and storage by clients.

•    24x7 self-service enhanced flexibility and reduced dependency.

•    Video calling feature disposed of the need for personal visits, thus reducing operational cost and increasing user
       satisfaction
.

•    Automated workflows, digitised reporting and analytics reduced TAT and increased productivity, predictability and
      efficiency.

Know more about Smart Kiosk

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