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CASE STUDY
SMART KIOSK

Scope

Smart Kiosk

Hardware

1 xSmart Kiosk (8 bins)
and 1 all-in-PC

Location

USA
About the Client

Leading, cloud-based provider of integrated human
capital and business solutions.

Challenges :

•    Heavy investment in storage, security and management of IT devices.

•    Round-the-clock availability was a challenge.

•    Untracked electronic supplies, leading to lost or unaccounted for SKUs.

•    Growing demand for flexibility and social distancing norms.

•    High TAT for replacement of IT devices due to manual intervention.

Solution Offered :

•    A smart kiosk that securely stores IT devices and
      peripherals and dispenses them on demand.

•    A smart kiosk that securely stores IT devices and
      peripherals and dispenses them on demand.

•    24x7 accessibility for employees.

•    Machine management through a portal and seamless
      integration with leading ITSM tools like ServiceNow.

•    Self-service through the smart kiosk and automated
      workflows.

Kiosk AdobeStock scaled

Visible Results :

•    Assured secure storage and management on-site, while Total IT Global’s 100+ warehouses act as feeders, eliminating
     the need for upfront investment in warehousing and storage by clients.

•    24x7 self-service enhanced flexibility and reduced dependency.

•    Video calling feature disposed of the need for personal visits, thus reducing operational cost and increasing user
     satisfaction.

•    Automated workflows, digitised reporting and analytics reduced TAT and increased productivity, predictability and
     efficiency.