Global management of IT infrastructure needs such as procurement of hardware for EUC, Network and Server site migration needs, for 100+ locations, spread across 12 countries, including Australia, Malaysia, Singapore, Japan, Oman, Indonesia, Korea, New Zealand, Vietnam etc.
Training support for all sites and lack of single line of management to coordinate onshore and offshore requirements of site migration in countries like Japan, and adherence to governance and meet all data safety protocols of the customer.
Unavailability of resources to handle the migration activity for high number of user base in some of the locations, including Vietnam and Thailand with stringent timelines of 21 days.
Provisioning of network and hardware availability for all the locations.
Dependency on third-party vendors for procurement of critical hardware requirements.
Solution & Visible Results
Aligned a Technical Project Manager based out of Japan to facilitate workshops with customer,end-customer and vendors in 60 locations in Japan for project planning and execution. This helped in setting up a strong foundation for planning and seamless execution of the project in a centralised and controlled manner for 100+ locations, spread across 12 countries.
Implemented ‘Train-the-trainer’ program to intensify training among all the resources, starting with an initial batch of 15 engineers and covering the entire engineer base swiftly. As a result, Total IT Global was considered for the extended scope for global Network Implementation project including Data Centre audit and wireless site survey.
Assigned dedicated laptop to ensure governance to security policies and data protection of the customer.
Successfully migrated 500+ users simultaneously under a stringent timeline of 21 days.
Provisioned the resources with the required network and hardware for all locations under the supervision of Project Manager, ensuring governance, leading to successful project delivery.
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