Contract Management Services


Contract Management Services

Number of contracts


Annual Contract

USD 10Mn+

About the Client

Learn how a large, UK-based food retailer saved up to 12%, and increased efficiencies by implementing a comprehensive contract management and governance program.


  • Non-availability of data on baselines and its actual utilisation.
  • Non-standardisation of contractual formats and templates.
  • Long drawn-out coordination among internal departments for vendor on- boarding and approvals, causing dispruption of agreed timelines.
  • Manually locating and sifting through documents caused delays and extension of contracts in some cases, leading to poor customer service.
  • Indetermination of legal acceptance of contract terms, especially for novated contracts, increased regulatory risk.

Solution Offered

  • A discovery phase followed by due diligence was launched, to collate all the contracts and data points and plan the contract management life cycle.
  • A Contract Treatment Plan was proposed, while contracts and commercials were negotiated for best possible outcomes.
  • Total IT Global acted as the go-between for all concerned departments, driving alignment and closure in line with defined timelines.
  • A standardised structure for reporting, verification, approval, storage, execution and renewal of the contracts was created, to reduce manual intervention and automate processes.

Visible Results

  • Company achieved USD800K in savings (up to 12% of Annual Contract  Value) and improved efficiencies by implementing this program.
  • Planned and structured approach increased certainty and improved accuracy.
  • Due diligence and standardisation enabled leadership to take informed decisions and ensured service continuity with minimised contract risks.
  • Reduction in manual intervention minimised errors and improved efficiencies with faster execution of the contract.
  • Smart analysis and performance tracking ensured time-bound execution and ready availability of data points.