Total IT Global

Senior System Admin


  • Delhi, India

Roles & Responsibilities

  • Microsoft 365 Admin Center
    • Manage User, DL, Shared Mailbox, Security Group, and Password, Manage Email, and Mailbox permissions, licenses, and apps Manage Domain, Manage Subscriptions and Billing, Manage Devise
    • Adding and removing users, changing licenses, and resetting passwords
  • Microsoft Intune
    • Enrol Devices, Device compliance, manage apps, Manage Windows 10 updates, Manage Users, groups, and members. Manage search and investigation (eDiscovery, auditing), Create and configure Microsoft Store for Business, Plan for mobile application management (MAM), Device monitoring, Configuration profiles Policy Creation, Device compliance policy Creation
  • Exchange Admin Center
    • Recover deleted items in a user’s mailbox, Configure Archiving and Deletion Policies, Configure Anti-Spam protection, set up “Send As” and “Send on Behalf” delegates
  • Microsoft 365 SharePoint
    • Create sites, delete sites, manage sharing settings at the organization level, Add and remove site admins, Manage site storage limits
  • Kaspersky Endpoint Security Cloud
    • Manageability Features Management: Cloud Blocking, Data Discovery, Web Control, Device Control, Encryption Management, Patch management
  • Sophos Firewall
    • Reports, VPN, Network Routing, Authentication, Control center, Current activities, Reports Diagnostics, Wireless, Administration, Licensing, Device access, Admin settings Interfaces, Zones, WAN link manager, DNS, DHCP
  • Installation and Troubleshooting of Windosws OS like windows 8, Windows 10
  • Network Printer setup and Troubleshooting experience
  • Inventory Management
  • MS Office package knowledge like, Word, Excel, PowerPoint etc
  • Ticket Tool Management experience
  • MS Outlook setup and configuration and troubleshooting in O365/M365 email cloud
  • Remote support experience
  • Telephonic Support experience
  • Experience in VIP users’ Support
  • Data Back and Recovery
  • Antivirus Installation and troubleshooting
  • Vendor coordination
  • Network and wifi setup experience
  • Monitor and maintain computer systems and networks.
  • Talk users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Experience in Documentation and SOP preparation
  • Set up new users’ accounts and profiles and deal with password issues.
  • SLA Management
  • Ability to work in extended hours and different time zones.
  • Prioritize and manage many open cases at one time.
  • Rapidly establish a good working relationship with users and other professionals in the company
  • Support in field work of the company like vendors coordination, visit, material delivery and pickup
  • Experience in VoIP Support
  • Support and experience in Network Firewall

Experience Required

  • Azure AD and M365 admin center, Intune, MDM, SharePoint/OneDrive, NAS, Backup, VoIP, Antivirus, Network and Firewall, ServiceNow or equivalent, IT Hardware/Software Installation/Technical Issues troubleshooting, Field Support Reporting and Documentation/ Vendor management/ Server and workstation Technology. Laptop/ Desktop and server spares knowledge
  • Team handling management

Skills & Abilities

  • Solid knowledge on Cloud technology
  • Team player
  • Quick learner
  • Able to support extended hours.

Years of Experience

 6 to 10 years

Professional Certifications

  • Microsoft Certified System Administrator/ System Engineer (MCSA or MCSE)
  • AZ104 Azure Certification
  • A+ and N+ Certification.
  • Training on Cloud skills is mandatory, and certification is desirable

Education qualifications

  • Graduate/ IT Diploma
  • Preferred: IT Graduate/ B.Tech

Core Competencies

  • Integrity & Sincerity
  • Accountability
  • Excellent Communication skills
  • Think & Act Smart
  • Proactive – Takes initiative
  • Out of box thinker
  • Ability to Influence/ Convince
  • Team Leader/ ability to build high performing team
  • Building Partnerships
  • Building Trust
  • Customer Focus
  • Decision Making
  • Delegation
  • Delivers Results
  • Adaptability / Embraces Change
  • Energy Level
  • Interpersonal Skills

Some insights on TIG

  • 128 countries serviced worldwide
  • 29000+ locations supported
  • 2200+ Global connected workforce
  • 28000+ tickets annually raised and resolved
  • 5,50,000+ IT Assets supported globally
  • Certified ‘Great Place to Work’
  • Featured as the ‘Top London based IT infrastructure provider’
  • Featured among the ‘Top 10 Field service provider in APAC-2019’ by APAC CIO Outlook
  • Named as a ‘Progressive Company’ in the MarketsandMarkets TM Evaluation quadrant for the IT Asset disposition market with Covid-19 impact analysis, Global Forecast to 2026
  • ISO Certifications
    • 9001:2015
    • 27001:2013
    • 27701:2019
    • 37001:2016

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