Manage User, DL, Shared Mailbox, Security Group, and Password, Manage Email, and Mailbox permissions, licenses, and apps Manage Domain, Manage Subscriptions and Billing, Manage Devise
Adding and removing users, changing licenses, and resetting passwords
Enrol Devices, Device compliance, manage apps, Manage Windows 10 updates, Manage Users, groups, and members. Manage search and investigation (eDiscovery, auditing), Create and configure Microsoft Store for Business, Plan for mobile application management (MAM), Device monitoring, Configuration profiles Policy Creation, Device compliance policy Creation
Exchange Admin Center
Recover deleted items in a user’s mailbox, Configure Archiving and Deletion Policies, Configure Anti-Spam protection, set up “Send As” and “Send on Behalf” delegates
Microsoft 365 SharePoint
Create sites, delete sites, manage sharing settings at the organization level, Add and remove site admins, Manage site storage limits
Kaspersky Endpoint Security Cloud
Manageability Features Management: Cloud Blocking, Data Discovery, Web Control, Device Control, Encryption Management, Patch management
Reports, VPN, Network Routing, Authentication, Control center, Current activities, Reports Diagnostics, Wireless, Administration, Licensing, Device access, Admin settings Interfaces, Zones, WAN link manager, DNS, DHCP
Installation and Troubleshooting of Windosws OS like windows 8, Windows 10
Network Printer setup and Troubleshooting experience
MS Office package knowledge like, Word, Excel, PowerPoint etc
Ticket Tool Management experience
MS Outlook setup and configuration and troubleshooting in O365/M365 email cloud
Remote support experience
Telephonic Support experience
Experience in VIP users’ Support
Data Back and Recovery
Antivirus Installation and troubleshooting
Network and wifi setup experience
Monitor and maintain computer systems and networks.
Talk users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. replace parts as required.
Provide support, including procedural documentation and relevant reports.
Experience in Documentation and SOP preparation
Set up new users’ accounts and profiles and deal with password issues.
Ability to work in extended hours and different time zones.
Prioritize and manage many open cases at one time.
Rapidly establish a good working relationship with users and other professionals in the company
Support in field work of the company like vendors coordination, visit, material delivery and pickup
Experience in VoIP Support
Support and experience in Network Firewall
Azure AD and M365 admin center, Intune, MDM, SharePoint/OneDrive, NAS, Backup, VoIP, Antivirus, Network and Firewall, ServiceNow or equivalent, IT Hardware/Software Installation/Technical Issues troubleshooting, Field Support Reporting and Documentation/ Vendor management/ Server and workstation Technology. Laptop/ Desktop and server spares knowledge
Team handling management
Skills & Abilities
Solid knowledge on Cloud technology
Able to support extended hours.
Years of Experience
6 to 10 years
Microsoft Certified System Administrator/ System Engineer (MCSA or MCSE)
AZ104 Azure Certification
A+ and N+ Certification.
Training on Cloud skills is mandatory, and certification is desirable
Graduate/ IT Diploma
Preferred: IT Graduate/ B.Tech
Integrity & Sincerity
Excellent Communication skills
Think & Act Smart
Proactive – Takes initiative
Out of box thinker
Ability to Influence/ Convince
Team Leader/ ability to build high performing team
Adaptability / Embraces Change
Some insights on TIG
128 countries serviced worldwide
29000+ locations supported
2200+ Global connected workforce
28000+ tickets annually raised and resolved
5,50,000+ IT Assets supported globally
Certified ‘Great Place to Work’
Featured as the ‘Top London based IT infrastructure provider’
Featured among the ‘Top 10 Field service provider in APAC-2019’ by APAC CIO Outlook
Named as a ‘Progressive Company’ in the MarketsandMarkets TM Evaluation quadrant for the IT Asset disposition market with Covid-19 impact analysis, Global Forecast to 2026
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