Job Purpose
The incumbent will be responsible for all SLAs for the assigned clients as per the SOW, Incident management, Escalation management and Asset management (Stock replenishment) for hardware maintenance contracts. Develop and implement processes with client to ensure effective information flow to speed up delivery timelines.
Location
Germany
Roles & Responsibilities
Years of Experience
8-10 years’ experience, with at 4-6 years’ experience in Service Delivery Infrastructure
Professional Certifications
ITIL, Six Sigma preferred.
Education qualifications
Bachelor of engineering (IT or CS) degree minimum. MBA preferred
Skills and Abilities
Core Competencies
Resource Management