Senior Manager – FSM

Location: India

Job Purpose

The incumbent is responsible for the vendor liaising and partner development Partner billing and relationship management & Managing relationships with customers and vendors to build the brand and the business.

Duties and Responsibilities

End to End Partner management and governance.
Developing new partners to enhance company’s capabilities/footprints and maintaining GPs.
Highest weightage KPI.
Partner billing and relationship management.
Manage relationships with customers and vendors to build the brand and the business.
Campaign and manage new partners to create stronger partnerships.
Build the organizational network through targeted outreach and strong partner planning.
Liaise with partners to solve issues.
Analyze and report on partner initiatives, forecast for strategic changes and report on key Metrics.

Qualifications

Bachelor’s degree in IT/ Engineering/MBA or other management qualification from reputed institutes.

Experience Required

7+ years of experience in vendor leasing and partner development Ide/PMI professional will be preferred. Experience of managing and leading a geographically and culturally diverse setup.

Certificate Required

Preferred – ITIL Certifie.

Skills and Abilities

Candidate should have good understanding of Desk side desktop Management, maintenance, deployment, and vendor management.
Should have very strong written and oral communication skills.
Flexibility with respect to time – client deliverables need to be met with a Can-do attitude Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
A significant travel is expected on the job – hence should be willing to work in such a role.
Vendor P&L Understanding.
Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.).
Well versed of server, network, and telephony equipment to plan and calculate proper sparing f or hardware maintenance. Dell/HP/Major OEMs certified prepared.
All candidates would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.

Competencies

Integrity & Sincerity
Accountability
Excellent Communication skills
Think & Act Smart
Proactive – Takes initiative
Out of box thinker
Persuasiveness
Planning and organizing
Problem Analysis and Solving/
Analytical
Pursues Excellence
Resource Allocation
Risk Taking
Teamwork and Collaboration
Time Management
Administrative skills
Resourcefulness
Emotional Intelligence

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