Senior Manager – FSM

Location: India

Job Purpose

The incumbent is responsible for the vendor liaising and partner development Partner billing and relationship management & Managing relationships with customers and vendors to build the brand and the business.

Duties and Responsibilities

  • End to End Partner management and governance.
  • Developing new partners to enhance company’s capabilities/footprints and maintaining GPs.
  • Highest weightage KPI.
  • Partner billing and relationship management.
  • Manage relationships with customers and vendors to build the brand and the business.
  • Campaign and manage new partners to create stronger partnerships.
  • Build the organizational network through targeted outreach and strong partner planning.
  • Liaise with partners to solve issues.
  • Analyze and report on partner initiatives, forecast for strategic changes and report on key Metrics.


  • Bachelor’s degree in IT/ Engineering/MBA or other management qualification from reputed institutes.

Experience Required

  • 7+ years of experience in vendor leasing and partner development Ide/PMI professional will be preferred. Experience of managing and leading a geographically and culturally diverse setup.

Certificate Required

  • Preferred – ITIL Certifie.

Skills and Abilities

  • Candidate should have good understanding of Desk side desktop Management, maintenance, deployment, and vendor management.
  • Should have very strong written and oral communication skills.
  • Flexibility with respect to time – client deliverables need to be met with a Can-do attitude Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • A significant travel is expected on the job – hence should be willing to work in such a role.
  • Vendor P&L Understanding.
  • Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.).
  • Well versed of server, network, and telephony equipment to plan and calculate proper sparing f or hardware maintenance. Dell/HP/Major OEMs certified prepared.
  • All candidates would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.


  • Integrity & Sincerity
  • Accountability
  • Excellent Communication skills
  • Think & Act Smart
  • Proactive – Takes initiative
  • Out of box thinker
  • Persuasiveness
  • Planning and organizing
  • Problem Analysis and Solving/
  • Analytical
  • Pursues Excellence
  • Resource Allocation
  • Risk Taking
  • Teamwork and Collaboration
  • Time Management
  • Administrative skills
  • Resourcefulness
  • Emotional Intelligence

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