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Manager – Presales

Location: India

Job Purpose
The incumbent is responsible for the overall health of account and managing all stakeholders associated with the account internally as well as externally

Duties and Responsibilities

  • In depth knowledge of EUC domain services and their solutions like – deskside support services, IMAC, Disposal, FTE Model, On call dispatch services
  • High proficiency in MS Excel.
  • Proficient in bid document submission
  • Creating Technical Solutions for RFP, RFI and Customer Bids
  • Ensuring minimum dollar value as business target per quarter
  • Maintaining winning ration of Business
  • Quarterly review and updation of sales rate and proposal
  • Competitor analysis and market intelligence
  • To Ensure minimum gross profits on selling price (TCV)
  • Takes lead / participate in opportunity assessment, qualification as per the standards
  • Developing response strategy, proposal development & Pricing
  • Assuring the partner rate cards are being updated through partner management team
  • Submission of proposals in a professional manner and to agreed timeframes
  • Co-ordinate with internal and multi-departments to get inputs for designing the solution
  • Designing of Solution
  • Adherence to the Company’s Quality and Business Processes
  • Ability to work in highly stringent timelines
  • Creating Technical Solutions for RFP, RFI and Customer Bids
  • Ensuring minimum dollar value as business target per quarter
  • Competitor analysis and market intelligence
  • Adherence to the Company’s Quality and Business Processes
  • Innovative thinker to prepare best fit customer solutions

Qualifications

  • BE/B Tech/MBA or any other relevant master’s degree

Experience Required

  • Minimum 7 to 8 years of experience in EUC support services – presales

Skills and Abilities

  •  MS Excel Expert
  • Innovative solution creator for EUC support

Professional Certification

  • ITIL, Six Sigma preferred

Competencies

  •  Integrity & Sincerity
  • Accountability
  • Excellent Communication skills
  • Think & Act Smart
  • Proactive – Takes initiative
  • Out of box thinker
  • Ability to Influence/ Convince
  • Team Leader/ ability to build high performing team
  • Building Partnerships
  • Building Trust
  • Customer Focus
  • Decision Making
  • Delegation
  • Delivers Results
  • Adaptability / Embraces Change
  • Energy Level
  • Interpersonal Skills