Sr. Account Sales Manager

Location: Delhi, India

Job Purpose

The incumbent is responsible for the overall health of account and managing all stakeholders associated with the account internally as well as externally.

Duties and Responsibilities

  • Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client stakeholders with or without Superior and enhance the engagement further. Building and maintaining strong, long- lasting customer relationships
  • Market Intel: Collect Intelligence on the customer deals, company, market, competitors & industry
  • Account Management: Smooth & Timely Delivery of all requirements (deal/report/escalations/minutes/meeting) to customer and manages Customer Satisfaction.
  • Sales Process Management: Lead Generation, Opportunity Generation, tracking all opportunities from requirement gathering, summarizing, clarifying queries, quote validation, approval & finalization, timely submission & follow up on closure
  • Track Contract signing, PO receipt & overdue collections etc.
  • Account Mapping: Prepare account map & org chart for client company & department as per decision making power & continue to update it
  • Submit Periodic Report: Submit Weekly Reports & Dashboard: Sales(Quota Achievement/Pipelines/POA) & Overdue Payments and Collection
  • Works alongside sales leaders in closing sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
  • Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account
  • Operating as the lead point of contact for any and all matters specific to assigned account
  • Liaise with cross-functional internal teams (including Regional heads, Sales support & Marketing ) to improve the entire sales process.
  • This position may require occasional travel
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account
  • Collaborate with sales team to identify and grow opportunities within the account
  • Maintain & update all data logs in CRM on Realtime basis

Qualifications

  • Bachelors in management /MBA or other management qualification from reputed institutes

Experience Required

  • Proven relevant work experience as an International Account manager of at least 6 years

Skills and Abilities

  •  Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of Account performance metrics
  • Excellent communication and organisational skills
  • Business acumen with a problem-solving attitude
  • Should have in depth of International Enterprise Account management
  • Presentation Skills

Competencies

  • Integrity and sincerity
  • Accountability
  • Excellent communication
  • Think & Act smart
  • Proactive: Takes initiative
  • Out of box thinker
  • Assertiveness
  • Attention to detail
  • Leadership skills
  • Team leader / Ability to build high performing teams
  • Building Partnerships
  • Building trust
  • Customer Focus
  • Decision making
  • Managing Conflict
  • Resourcefulness
  • Team work & Collaboration
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