International Account Manager

Location: India

Job Purpose
The incumbent is responsible for the overall health of account and managing all stakeholders associated with the account internally as well as externally

Duties and Responsibilities

• Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client stakeholders with or without Superior and enhance the engagement further. Building and maintaining strong, long-lasting customer relationships
• Market Intel: Collect Intelligence on the customer deals, company, market,
competitors & industry
• Account Management: Smooth & Timely Delivery of all requirements
(deal/report/escalations/minutes/meeting) to customer and manages Customer
Satisfaction.
• Sales Process Management: Lead Generation, Opportunity Generation, tracking all
opportunities from requirement gathering, summarizing, clarifying queries, quote
validation, approval & finalization, timely submission & follow up on closure
• Track Contract signing, PO receipt & overdue collections etc.
• Account Mapping: Prepare account map & org chart for client company & department
as per decision making power & continue to update it
• Submit Periodic Report: Submit Weekly Reports & Dashboard: Sales(Quota
Achievement/Pipelines/POA) & Overdue Payments and Collection
• Works alongside sales leaders in closing sales by building rapport with potential
account; explaining product and service capabilities; overcoming objections;
preparing contracts.
• Contributes information to market strategy by monitoring competitive products and
reactions from contacts/leads in the prescribed account
• Operating as the lead point of contact for any and all matters specific to assigned
account
• Liaise with cross-functional internal teams (including Regional heads, Sales support &
Marketing ) to improve the entire sales process.
• This position may require occasional travel
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account
• Collaborate with sales team to identify and grow opportunities within the account
• Maintain & update all data logs in CRM on Realtime basis

Qualifications

  • Bachelors in management /MBA or other management qualification from reputed institutes

Experience Required

  • Proven relevant work experience as an International Account manager of at least 6 years

Skills and Abilities

• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of Account performance metrics
• Excellent communication and organisational skills
• Business acumen with a problem-solving attitude
• Should have in depth of International Enterprise Account management
• Presentation Skills

Competencies

• Integrity and sincerity
• Accountability
• Excellent communication
• Think & Act smart
• Proactive: Takes initiative
• Out of box thinker
• Assertiveness
• Attention to detail
• Leadership skills
• Team leader / Ability to build high performing teams
• Building Partnerships
• Building trust
• Customer Focus
• Decision making
• Managing Conflict
• Resourcefulness
• Team work & Collaboration
• Business acumen
• Mentoring & Coaching
• People management